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12 Questions For Service Providers

Read Write Web had a great article about 12 questions you should ask a Service Provider. The article is more for Cloub Services, but I think it applies to pretty much anything IT related. If you are part of an IT organization, you really need to be thinking about the questions addressed below.

This is an excerpt from Read Write Web below.  You can find the original article here.

SaaS Chronicles has put together a good list that can help gain more insights into security and provide some additional context for the ways data does flow in the cloud:

  1. Where will my data be stored?
  2. Who will have access to my sensitive data?
  3. What controls do you have in place to ensure safety for my data while it is stored in your environment?
  4. What type of employee / contractor screening you do, before you hire them?
  5. Will my data be replicated to any other datacenters around the world (If yes, then which ones)?
  6. What is your Disaster Recovery and Business Continuity strategy?
  7. Is your Cloud Computing service SAS70 compliant?
  8. Do you offer single sign-on for your services?
  9. How do you detect if an application is being attacked (hacked), and how is that reported to me and my employees?
  10. Do I have full ownership of my data?
  11. Will you provide me my data in a readable format – Pdf, Excel, Access…?
  12. Do you offer a way for me to run your application locally and how quickly I can revert to the local installation?